At Reload, we believe in the value of great customer service. Reload’s vision is to partner with our clients to achieve their goals and we believe that providing ‘best-in-class’ customer service is a major part of how we do that.
As a result, we’ve documented our approach to customer service, ensuring that both Reloaders and our clients understand how we view exceptional service delivery. At Reload, we place enormous value on both our client satisfaction and our staff satisfaction, and this is reflected in our approach to customer service.
We see customer service as a ‘two way’ street, where there’s a mutual respect between Reload and our clients in line with the company vision, as we’re ultimately working towards the same goals.