Home Case Studies Henne

Building Customer Lifetime Value using Omnichannel Tactics

14yrs
As a Google Premier Partner & most awarded across 2023 and 2024.
Awarded Best Digital Marketing Agency & Best Advertising Campaign in Australia
Awarded Best Digital Agency in Australia
Best Retail Marketing Agency Finalist

Our Partnership with Henne

Melbourne based fashion brand, Henne, is renowned for dropping fortnightly capsules of meaningful collections that each compliment the last. Given the model of frequent drops but limited pieces, the key goal was to build a new fanbase of subscribers who will become loyal and long lasting customers.

With a heavier reliance on first party data becoming high importance for eCommerce & D2C brands due to death of the cookie, Henne teamed up with Reload to:

  • Understand the lifetime value of a subscriber
  • Build a highly qualified database using a profitable and sustainable spend
  • Increase sign up form rates on-site by testing incentives to exchange for an email address
4+
years
Working together

The Solution

Through our holistic digital marketing strategy we’ve driven exceptional growth of the brand in a very short time period. Since the website launched in November 2020 we’ve seen great results across our activity for Henne.

By monitoring the sign up form submit rate, number of subscribers, and number of subscribers coming from leads across an omnichannel strategy, we were able to understand the impacts of different incentives and what this did for the bottom line sales.

+85%
Increase in Website Traffic
+240%
Subscriber List Growth
+224%
Revenue Growth

Don’t just take our word for it.

1.7M+
YouTube impressions
144K
Campaign clicks
2018
Partners Since
8
Channels & Services
+98%
Revenue YoY
+91%
Increase in PMAX ROAS
+23%
YoY Google ads revenue
+13%
YoY conversion rate
+127%
Increase in Revenue YoY
+88%
Increase in AOV YoY
100%
Increase in Organic Traffic
280%
Increase in Organic Revenue
56x
Return on Investment
+29%
Increase in AOV
105%
Increase in Website Enquiries YoY
104%
Increase in Conversion Rate
159%
Increase in Organic Revenue
112%
Increase in Organic Traffic

We work with leading brands across Australia & internationally.

Wrangler
Yamaha Motor Australia
TerryWhite Chemmart
John Deere
Deus Ex Machina
GO-TO
Plungie
Circulon
LOccitane
Echt
Venroy
I love linen
Cetaphil
JCB
Home Instead
Superior Engineering
Gelatissimo
Essteele
Henne
Rusty
Guide Dogs
SilverChef
Airmed
The Lodge Bar Group
Sarah & Sebastian
Bamba
Mr Toys Toyworld
Halliday
Tilecloud
VetShopGroup