Home Case Studies Hipkids

Introducing Loyalty & Referrals for increased LTV & Revenue Growth

14yrs
As a Google Premier Partner & most awarded across 2023 and 2024.
Awarded Best Digital Marketing Agency & Best Advertising Campaign in Australia
Awarded Best Digital Agency in Australia
Best Retail Marketing Agency Finalist

Our Partnership with Hipkids

While HipKids offers high-quality children’s products, their target audience of parents, grandparents, extended family, and friends prioritises quality, design, and trusted recommendations when choosing products for the children in their lives.

Recognising the value Reload Media brings in driving digital marketing initiatives across the entire customer lifecycle, HipKids approached Reload to support them in the launch of a Yotpo Loyalty & Referrals program, integrating directly into their email and performance marketing strategies, to enhance customer loyalty and drive profitable growth in a competitive market.

The focus on acquisition through parent referrals was also paramount for HipKids, so Yotpo’s referral solution also played a pivotal role in the launch of this program.

The Solution

The program launch surpassed all expectations, with an impressive 55.9x return on investment and a 100% return purchase rate among loyalty program members.

56x
Return on Investment
+29%
Increase in AOV
13x
Increase in CLV

Don’t just take our word for it.

1.7M+
YouTube impressions
144K
Campaign clicks
2018
Partners Since
8
Channels & Services
+98%
Revenue YoY
+91%
Increase in PMAX ROAS
+23%
YoY Google ads revenue
+13%
YoY conversion rate
+127%
Increase in Revenue YoY
+88%
Increase in AOV YoY
100%
Increase in Organic Traffic
280%
Increase in Organic Revenue
+85%
Increase in Website Traffic
+240%
Subscriber List Growth
105%
Increase in Website Enquiries YoY
104%
Increase in Conversion Rate
159%
Increase in Organic Revenue
112%
Increase in Organic Traffic

We work with leading brands across Australia & internationally.

Wrangler
Yamaha Motor Australia
TerryWhite Chemmart
John Deere
Deus Ex Machina
GO-TO
Plungie
Circulon
LOccitane
Echt
Venroy
I love linen
Cetaphil
JCB
Home Instead
Superior Engineering
Gelatissimo
Essteele
Henne
Rusty
Guide Dogs
SilverChef
Airmed
The Lodge Bar Group
Sarah & Sebastian
Bamba
Mr Toys Toyworld
Halliday
Tilecloud
VetShopGroup