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Case Study

Philip Kingsley

How Reload drove a 166% increase in eCommerce revenue for Philip Kingsley

The Challenge

Reload were approached by Philip Kingsley to improve their online performance and increase ecommerce revenue.

Philip Kingsley’s world-renowned clinics, in both London and New York, offer treatment for serious hair and scalp conditions.

Philip Kingsley were keen to do more with their flagship product, the Trichotherapy Regime. A product video was already planned and Philip Kingsley requested a large scale brand awareness campaign to increase awareness of what Trichotherapy actually was, as well as providing huge exposure for the Philip Kingsley brand. The key objectives were to increase brand awareness and ecommerce sales. 

The Solution

Through a PPC campaign targeting both UK and US markets, and an SEO campaign aimed at improving organic visibility on Google, Reload helped Philip Kingsley increase annual ecommerce revenue by 62% within six months. 

Reload were involved every step of the way, providing continual consultation on how to make the most of this fantastic video asset.

The Process

Helping PK precisely define the “perfect Philip Kingsley customer” to ensure they were not only advertising to new and untapped audiences, but also the right audiences.

Constructing a ‘Customer Journey’ which provided tactics for multiple customer touch points to ensure the brand awareness campaign would also translate into product sales.

Advising the PK team on how to edit their product video for maximum engagement on social media, which was one of the reasons 19,313 people watched it.

Retargeting every person who watched the video and visited the website with highly-tailored product ads to encourage them to make a purchase.

We’ve worked closely with Reload across several projects, covering PPC, SEO, paid social and display. In addition, they have helped us during the launch of our new website, providing on-site recommendations to increase conversion. The team are extremely approachable, and nothing is too much to ask!

Safia Shorey, Digital Marketing Executive, Philip Kingsley

The Results


Philip Kingsley certainly made an impact, with the video & image ads showing 361,139 times across YouTube, Facebook and, a range of beauty websites, through programmatic video advertising. 

Using multiple touch points at various points in the purchase cycle, we were able to achieve a 166% Year on Year increase in product revenue for the Trichotherapy regime.

Following these fantastic results, Philip Kingsley decided to continue this campaign, as well as expanding their Social Media Advertising with a Christmas campaign promoting their festive product range.


Increase in product revenue YoY


Views in branded reach across all channels

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